At Freedom Wheels, we aim to provide a smooth shopping experience when purchasing BMX bikes, gear, and apparel. This Shipping & Returns Policy explains our practices regarding order delivery, shipping costs, returns, and refunds. By placing an order on our website, you agree to comply with this policy.

Shipping

 

2.1 Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders may be delayed during peak periods, holidays, or due to stock availability.

2.2 Shipping Methods & Delivery

• We use reputable courier services to deliver products within Australia.

• Standard delivery times vary depending on location, generally between 3–7 business days within Western Australia and 5–10 business days for other states.

• Delivery times are estimates and not guaranteed.

2.3 Shipping Costs

• Shipping costs are calculated at checkout based on the weight, size, and destination of the order.

• Occasionally, promotional or free shipping offers may apply.

2.4 Risk and Title

• Risk in the products passes to you upon delivery.

• Ownership of products transfers once full payment has been received.

2.5 Damaged or Missing Items

• Please inspect your order upon delivery.

• Claims for damaged or missing items must be made within 7 days of delivery. Include photos and details of the damage to help process your claim.

Returns

 

3.1 Eligibility for Returns

• Products may be returned within 7 days of receipt for a refund or exchange, provided they are:

• Unused and in the same condition as received

• In original packaging (if applicable)

• Certain items are non-returnable, including personalised products, clearance items, or limited-time offers.

3.2 Return Process

• To initiate a return, contact us via email or phone with your order details.

• We will provide instructions and a return address.

• Customers are responsible for return shipping costs unless the product is defective or an error was made by Freedom Wheels.

3.3 Refunds

• Refunds are processed once the returned item is received and inspected.

• Refunds are issued using the original payment method and may take 5–10 business days to appear in your account.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

3.4 Exchanges

• Exchanges are subject to product availability.

• If the desired replacement item is unavailable, a refund may be issued instead.

4. Contact Information
For questions about shipping, returns, or to initiate a return, please contact us: